Our first visit to this pediatric dentist started off rocky but ended on a ...
Our first visit to this pediatric dentist started off rocky but ended on a much better note. I arrived for a 9:00 AM appointment and learned that several patients were booked at the same time. The manager couldn’t give me a clear wait estimate, which made me anxious since I needed to return to work. Although the communication wasn’t ideal, she stayed composed and tried to help.Once my son was brought back, things shifted. There was a short delay with the X‑ray equipment, but the technician was kind. One of the X-Ray guns was not charged so we had to wait until the second assistants completed and X-ray on another child. Matthew, who cleaned my son’s teeth, was truly the highlight of the visit. He was patient, informative, and very supportive of my son, who has a medical condition and was nervous. The TV helped distract him, and Matthew’s calm approach made the cleaning go smoothly.The dentist, Dr. Duliana, saw him around 10:00 AM, and the clinical care itself was good.I do think the office could benefit from more thorough cleaning and some updates—there were worn chairs, dust near the ceiling fixtures, and a few spots on the walls and counters.Overall, the staff were kind and the care was solid, but the environment and scheduling process need improvement.